How long does shipping take for LoomSouk rugs?

Each rug is made to order and crafted and shipped within 7 to 9 weeks. Shipping is free worldwide and all orders are tracked and insured.

What is LoomSouk's return policy?

Due to the handmade nature of our rugs, we do not accept returns. Each piece is individually handcrafted by skilled artisans, making every rug unique. We ask that you review your design and size selection carefully before placing your order.

What materials are used in LoomSouk rugs?

All LoomSouk rugs are made from 100% natural wool, locally sourced in Morocco. The wool is naturally dyed and washed using traditional methods. No chemical treatments are used.

How do I care for my Moroccan wool rug?

Vacuum regularly using a gentle setting or suction only, no beater bar. For spills, blot immediately with a clean dry cloth and do not rub. For deeper cleaning, use a mild wool-safe shampoo. Professional dry cleaning is the safest option.

Can I order a custom size rug from LoomSouk?

Yes. LoomSouk offers custom size options on most rugs. Select Custom Size from the size selector or contact the team directly to discuss your specific dimensions.

Are LoomSouk rugs ethically made?

Yes. LoomSouk works directly with weaving cooperatives across Morocco, ensuring fair wages and safe working conditions. Wool is locally sourced, naturally dyed, and washed using traditional methods that respect both people and the environment.