Refund policy

LoomSouk Return Policy

We want you to love your purchase from LoomSouk. If for any reason you're not satisfied, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return:

Your item must be in the same condition as when you received it

It must be unused, unworn, with tags, and in the original packaging

A receipt or proof of purchase is required

How to Start a Return:

To initiate a return, please email: loomsoukdotcom@gmail.com

Your email must include:

Your full name

Order number

Item(s) you'd like to return

A brief reason for the return

Once your return is approved, we will provide you with:

A return shipping label (if applicable)

Instructions on how and where to send your return

Important:
Items sent back without prior return approval will not be accepted.

If you are sending your return independently, ship it to:
LoomSouk 

444 Secteur 020061

NV Mountazah GH6 IME ETG4 APT 44
Marrakech 40070
Morocco

We highly recommend using a trackable shipping service. Buyers are responsible for return shipping costs unless otherwise stated.

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at loomsoukdotcom@gmail.com, so we can make it right.

Exceptions / Non-Returnable Items
Some items cannot be returned, including:

Custom or personalized products

Perishable goods (e.g. food, flowers, plants)

Personal care items (e.g. beauty products)

Hazardous materials, flammable liquids, or gases

Gift cards

Items marked as Final Sale

If you're unsure whether your item qualifies, feel free to contact us before initiating a return.

Exchanges

If you'd like to exchange an item, the fastest method is to return the original item for a refund and place a new order for the preferred item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days

Please allow time for your bank or credit card company to process and post the refund

If more than 15 business days have passed since your refund approval and you haven't received it, contact us at loomsoukdotcom@gmail.com

European Union 14-Day Cooling-Off Period

If your order was shipped into the European Union, you have the legal right to cancel or return your order within 14 days, no questions asked.

Conditions:

The item must be unused, unworn, with tags, and in original packaging

Proof of purchase is required

Lost or Stolen Packages

LoomSouk is not responsible for lost or stolen packages during transit. If this occurs, we’ll do our best to help you work with your carrier, but the buyer is responsible for resolving any delivery issues with the shipping provider.