Shipping Policy
We proudly offer free express worldwide shipping on all orders—no minimums, no hidden fees.
Processing Time
Each order is carefully prepared and packaged within 3–5 business days before shipment. For custom or made-to-order items, a slight delay may apply, and we’ll notify you accordingly.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
United States & United Kingdom: 1–3 business days
Europe: 1–2 business days
Australia & New Zealand: 2–4 business days
Rest of the World: 4–6 business days
These are typical transit times provided by our shipping partners. Delays may occur due to customs or peak seasons.
Shipping Cost
Shipping is always free—on every order, to every destination.
Tracking Information
You’ll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking information to update.
Customs & Import Taxes
Some countries may charge import duties or customs fees upon delivery. These charges are the buyer’s responsibility. We recommend checking with your local customs office for more information.
Delivery Issues
If your order arrives damaged or appears lost, contact us within 3 days of delivery. We’ll work with the carrier to resolve the issue and ensure you're taken care of.
Need Help?
If you have any questions about your shipment, feel free to contact our support team at customer@loomsouk.com. We’re here to help.
Important Notes
Ensure your shipping address is complete and accurate.
We are not responsible for delays caused by customs processing, weather conditions, or courier disruptions.
If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
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